Frequently Asked Questions

CellParz is a wholesale-only platform for phone repair shops, resellers, and distributors. Register with your business details, and our team reviews every application — typically within 1 business day. You'll receive an approval email once your account is active; until then you can browse the catalog but cannot see prices or place orders.

Wholesale prices are visible only to approved accounts. If you just registered, your account is likely still under review. Once approved, all pricing (including quantity-tier pricing) is visible immediately. If you believe your account should already be approved, contact support@cellparz.com.

Net Terms (buy now, pay on invoice) is available to established accounts. After you've built up order history with us, email sales@cellparz.com or ask your sales representative to request a credit line. Once approved, "Net Terms" appears as a payment option at checkout, and you can track your open balance and statements under Account > Credit.

Upload a valid seller's permit / resale certificate under Account > Tax Certificates (or during registration). Our team verifies certificates, usually the same business day. Once approved, sales tax is automatically removed from qualifying orders shipped to the certificate's state.

Store credit is issued for approved RMA returns and buybacks, and can be applied to any future order at checkout. Your live credit balance is shown on your account dashboard and on the checkout page.

Quick Order (Account > Quick Order) is the fastest way to reorder. Type a SKU or product name to look items up one by one, paste a bulk list of "SKU, quantity" lines, or upload a CSV — the whole list is added to your cart in one click. Ideal for weekly restocks.

No minimum order. Free ground shipping applies to orders of $350 or more; smaller orders ship at standard carrier rates or can be picked up for free.

Yes. Approved dealers can generate REST API tokens under Account > API Tokens to integrate CellParz into their own POS or purchasing systems — product catalog, live stock, wholesale pricing, and order placement are all available. See the API documentation link on the API Tokens page for endpoints and examples.

Yes. Manage any number of shipping addresses under Account > Addresses and choose one at checkout. Sales tax is calculated per destination state automatically.

Orders placed before 3:00 PM PT for same-day shipping (Monday–Friday) ship the same business day from our Los Angeles-area warehouse via UPS, FedEx, or USPS. Orders placed after cutoff ship the next business day.

Yes — orders of $350 or more qualify for free ground shipping within the contiguous United States. Expedited services are available at standard carrier rates for any order size.

Yes. Select "Pickup" at checkout and choose a location: Alhambra, CA — Main Warehouse (624 S Atlantic Blvd, Alhambra, CA 91803); Los Angeles, CA — Downtown (1023 S Los Angeles St, Los Angeles, CA 90015). Pickup hours: Mon–Fri 9AM–6PM, Sat 10AM–3PM PT. Pickup orders are free and skip sales-tax destination shipping calculations (origin CA rate applies unless you're tax-exempt).

Yes — Same-Day Delivery is available in the greater Los Angeles area for a flat $15 fee. Choose "Same-Day Delivery" at checkout and pick a delivery time slot.

You'll receive a shipping confirmation email with the carrier and tracking number as soon as your order is dispatched. You can also check status anytime under Account > Orders, or use the Track Order page with your order number.

CityTech screens carry a lifetime warranty against manufacturing defects. All other parts and accessories (BATTRAY batteries, Sounzo audio, Volinkx cables & charging, and other brands) carry a 90-day warranty. Physical damage, water damage, and damage caused during installation are not covered.

Returns must be submitted within 30 days of delivery through your account (Account > RMA Request). Warranty defect claims can be submitted within the product's warranty period. Damaged-on-arrival claims must be reported within 3 business days of delivery.

Log in, go to Account > RMA Request, select the order, describe the items and the issue, and attach photos if helpful. We review requests within 24 hours and email you an RMA number. Track all your returns under Account > Returns. Approved RMAs are credited as store credit within 3 business days of the item arriving at our facility.

We buy your used and broken devices. Fill out the Buyback form (no account required) with model, condition grade, and quantity to get an instant estimate. Our team confirms a firm quote within 24 hours, you ship the devices in, and once inspected we pay via store credit, PayPal, Zelle, or check. Track progress anytime with your buyback number.