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Warranty & Return Policy

We Stand Behind Every Part We Sell.

Learn about our warranty coverage, return process, and RMA procedures — designed to make your experience with CellParz simple, transparent, and worry-free.

Home / Warranty & Return Policy

CellParz Warranty Policy

All CellParz branded products are covered by our warranty program. Our warranty covers manufacturing defects only and does not cover technician damage, physical damage, water damage, or incidental damage. Store credit will be issued at either the current selling price or the original purchase price, whichever is lower.

Screen Assemblies & Displays
CityTech — OLED / InCell LCD
Lifetime Warranty

All CityTech screen assemblies and displays are backed by a lifetime warranty covering manufacturing defects — dead pixels, touch failure, display lines, and color abnormality. Physical damage, internal cracks, and damage caused during installation are not covered.

Replacement Batteries
BATTRAY Brand
90-Day Warranty

BATTRAY Standard and Super Capacity batteries include a 90-day warranty covering manufacturing faults such as failure to charge, abnormal drain, and swelling under normal use. Physical damage, water damage, and installation damage are excluded.

Audio, Speakers & Flex
Sounzo Brand
90-Day Warranty

Sounzo ear speakers, loudspeakers, microphones, earbuds, and flex cables include a 90-day warranty for manufacturing defects. Physical damage, water damage, ripped flex cables, and normal wear are not covered.

Cables, Chargers & Charging Ports
Volinkx Brand
90-Day Warranty

Volinkx charging ports, Lightning/USB-C cables, GaN chargers, and power accessories include a 90-day warranty for manufacturing defects. Damage from misuse, voltage surges, or third-party adapters is not covered.

Screen Protectors & Cases
TurtleQ / KASEQ Brands
90-Day Warranty

TurtleQ tempered glass and KASEQ cases include a 90-day warranty for manufacturing defects such as adhesive failure, delamination, discoloration, or MagSafe magnet failure. Drop damage is not covered.

Tools & All Other Accessories
All Other Brands & Categories
90-Day Warranty

Repair tools, small parts, cameras, back glass, and every other accessory carry the same 90-day warranty covering manufacturing defects only. Technician damage, physical damage, and incidental damage are not covered.

Warranty Conditions

All returns must be in original packaging along with the warranty seal, otherwise the warranty on the part will be considered void.
Usage by a third-party voids the warranty.
A valid RMA number is required for all warranty claims. Packages without an R.M.A. identification number or invoice will not be processed.
Multiple return items in one package will be accepted if all items are attached to their corresponding R.M.A. invoice.
Unclaimed packages with no corresponding R.M.A. number and denied R.M.A. items will be discarded after three months of their receiving date.
CellParz is not responsible for the shipping cost if you request any denied products to be shipped back to you.

CellParz Return Policy

CellParz offers simple, clear, and hassle-free returns. Returns must be submitted within 30 days of delivery through the online RMA form in your account; warranty defect claims are accepted for the full warranty period of the product. If you receive broken or damaged items, you must notify us within 3 days of receiving your order. CellParz reserves the right to update this policy at any time.

How to Return (RMA Process)

1
Submit a Claim Online
Log in and open the RMA Request form under Account > RMA Request. Select the order, describe the items and issue, and attach photos. Returns must be started within 30 days of delivery.
2
Receive Approval & RMA Number
We review your claim within 24 hours and issue an RMA number. All returns must include a valid RMA number.
3
Ship the Item Back
Pack the item in its original packaging with the warranty seal intact. Use the prepaid label if eligible, or ship at your own cost.
4
Inspection & Credit
Once your package arrives at our facility, your return will be fully processed within 3 business days. Store credit or replacement will be applied to your account.

RMA Prepaid Shipping Label

We provide one free ground return label per month if your total purchases exceed $1,000 in the past 30 days. To request a label, email support@cellparz.com.

If your account is not eligible, we can still provide a prepaid label. A $15 deduction will be applied from your RMA credit balance.

Restocking Fees

  • No restocking fee for brand-new products returned in resalable condition.
  • Products no longer carried or purchased more than 60 days ago may not be eligible for return.
  • Accessories must be returned in their original packaging and in resalable condition to avoid restocking fees.

Refunds & Store Credit

All RMAs are processed as store credit without deductions.

Within 60 days: Purchases may be refunded to the original payment method.
Older than 60 days: Store credit only, regardless of the item category.
Store Credit Terms: Store credit cannot be sold or transferred to third parties. Store credit is valid for 1 year. Unused credit after 1 year will expire and become inactive.

Rejected Items

Rejected items (cracked screens, technician damage, items not purchased from CellParz) will be stored for 15 days. You may request these items be returned with your next order. Otherwise, the items will be disposed of without return.

Damaged on Arrival?

  • 1 Contact customer service immediately after receiving any damaged and/or visibly harmed item.
  • 2 Include suspicion of damage due to visibly harmed packages before opening.
  • 3 A case number will be assigned to your return. Please include it in the RMA submission.

Reporting for missing items or items damaged in transit must be notified to Customer Service within 3 business days upon delivery.

Quick Reference

Return Window 30 Days
RMA Processing 3 Business Days
Damage Report Window 3 Days
Refund Window 60 Days
Store Credit Validity 1 Year
Rejected Item Hold 15 Days
Restocking Fee None*
Free Label Threshold $1,000 / 30 days

Return Inquiries

For return inquiries, contact customer service, your sales representative, or email:

support@cellparz.com Start an RMA online

Return Address

RMA Department
CellParz Inc.
624 S Atlantic Blvd, Alhambra, CA 91803

Disclaimer

CellParz is not liable for damage due to technician mishandling or lost return items during transit. Influence on decisions for actions taken will solely depend on policies and regulations given by the shipping carrier. CellParz is not responsible for carrier delays that are out of our control.

CellParz will not be responsible for any consequential or incidental damage resulting from the use of any merchandise purchased from us. Damages include, but are not limited to, premature scratches and ripped flex cables. CellParz's liability is limited to the monetary value of the merchandise only.

All return shipping cost is at the sole responsibility of the buyer. In the case of insufficient postage at time of delivery to CellParz's returns facility, CellParz reserves the right to refuse the package.

Internally defective items do not fall under the "Damaged on Arrival" claims category.