Privacy Policy

CellParz Inc. ("CellParz," "we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website cellparz.com or make a purchase from us.

1. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number)
• Business information (company name, seller's permit number, tax ID / EIN)
• Shipping and billing addresses
• Order history and transaction details
• Account credentials (email and encrypted password)
• Communications with our support team
• RMA claims and warranty submissions

Information collected automatically:

• IP address and approximate geolocation
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referral URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your wholesale orders
• Verify wholesale account eligibility and business credentials
• Communicate about orders, shipping updates, and account status
• Provide customer support and process RMA/warranty claims
• Manage store credit balances and billing
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized access
• Comply with legal and tax obligations
• Send promotional communications (only with your consent; you may opt out at any time)

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Shipping carriers (UPS, FedEx, USPS) to deliver your orders and provide tracking information
• Payment processors to securely handle transactions
• Cloud service providers who host our website and store data on our behalf
• Tax and accounting services for sales tax compliance
• Legal authorities when required by law, court order, or government regulation

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account data: Retained for the life of your account, plus 3 years after account closure
• Order and transaction records: Retained for 7 years for tax and legal compliance
• RMA and warranty records: Retained for 3 years after resolution
• Website analytics: Aggregated and anonymized after 26 months

You may request deletion of your data at any time (see Section 7).

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• Secure password hashing (bcrypt)
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure file storage for uploaded documents (seller's permits, tax certificates)

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential cookies: Required for site functionality (authentication, shopping cart, CSRF protection). Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These collect anonymized data.

We do not use third-party advertising cookies or engage in cross-site tracking. You can control cookie settings in your browser preferences.

7. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data (subject to legal retention requirements)
• Opt out of promotional communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@cellparz.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To make a verifiable consumer request, email us at support@cellparz.com with the subject line "CCPA Request."

9. Children's Privacy

CellParz is a B2B wholesale platform and does not knowingly collect information from individuals under the age of 18. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, concerns, or requests, contact us at:

CellParz Inc.
624 S Atlantic Blvd, Alhambra, CA 91803
Email: support@cellparz.com
Phone: (626) 555-0188
Hours: Mon–Fri 9AM–6PM, Sat 10AM–3PM PT